Support Center & FAQ

Once your order ships you'll receive a tracking email. You can also check your order status in your account under My Orders. Most orders arrive within 7–15 business days from the date of shipment.

You can track your order from My Account → My Orders. Click your order to see live tracking updates. You will also receive email updates at each stage of delivery.

Standard shipping takes 7–15 business days. Expedited options may be available at checkout depending on your location. Free shipping is included on all orders.

Orders may be modified or cancelled within 12 hours of placement. After that your order may already be processed. Contact us immediately at synrohelpdesk@gmail.com and we'll do our best to help.

We offer free 30-day returns on all items. Simply email synrohelpdesk@gmail.com with your order number and reason. We'll send a prepaid return label within 24 hours.

Once we receive your return, refunds are processed within 5–10 business days back to your original payment method.

Take a photo and email it to synrohelpdesk@gmail.com. Under our Synro Commitment, we'll send a free replacement or issue a full refund — your choice, no return required.

Yes! Synro ships worldwide. International orders typically arrive within 10–21 business days. All orders include free shipping.

Email us at synrohelpdesk@gmail.com. We respond within 1–4 hours Monday through Friday, 9AM–8PM EST. You can also use the live chat on our Contact page.