Synro Purchase Protection

You are covered. Every order placed on Synro is automatically enrolled in our Purchase Protection program at no extra cost.

What's Covered

Item Not Received

Full refund if your package doesn't arrive within the estimated delivery window

Not As Described

Full refund if the item significantly differs from the product listing

Damaged in Transit

Free replacement or full refund for items damaged during shipping

Counterfeit Products

Full refund + account credit if a counterfeit item is received

Wrong Item Sent

Free return + correct item reshipped or full refund

Missing Parts

Missing component replacement or partial refund

Email synrohelpdesk@gmail.com with your order number within 30 days of your estimated delivery date.

Provide Evidence

Share photos or a short video showing the issue with your order. This helps us resolve your claim faster.

Receive Resolution

We aim to resolve all claims within 3–5 business days. You'll choose between a full refund or replacement.

Get Your Money Back

Refunds are processed within 5–10 business days to your original payment method.

How long do I have to file a claim?

You have 30 days from the estimated delivery date to file a Purchase Protection claim.

Do I need to return the item?

Not always. For damaged, counterfeit, or wrong items, we typically don't require a return. We may ask for photos instead.

Can I get a replacement instead of a refund?

Yes. When filing your claim, simply let us know you'd prefer a replacement and we'll arrange it at no additional cost.

What if my tracking shows delivered but I didn't receive it?

Contact us within 5 days of the marked delivery date. We'll investigate with the carrier and resolve within 5–7 business days.

Our support team is available Mon–Fri, 9AM–8PM EST. We usually respond within 1–4 hours.